Service Management Engagement

Now engage with you customers in an organized way. Conduct product launches, support sessions, incident management using Microsoft Teams and Zoom

Adding “Engagement” to Service Management

Customer Success can now truly be collaborating with customers as and when they need them. Take customer satisfaction to next level with enhanced engagement with your customers.


Ticket Management

Allow customers to directly book Microsoft Teams sessions with a support agent


Support Fairs

Conduct a mass fair and support all your customers by pulling your resources to resolve common issues and saving time, money, resources.


Product Launch

Now conduct launch sessions and educate your customers about various features and services of your organization. Then have breakout sessions and channels for deep dives.


Incident Management

Now automatically kick off an incident channel and start engaging with customers to keep them engaged on latest incidence response. Enable bidirectional communication to increase greater visibility and accountability of your service.