Support Policy

Effective starting: March 21, 2019 

Cynaptx cloud subscription comes with basic support. After your software subscription period expires, you will no longer be able to access support or software. Renewing your software is done at your discretion and can be renewed in advance of your subscription period expiration to ensure uninterrupted access to the support services and software and security updates. 

  1. Support covers technical service requests for implementation and configuration assistance, upgrade assistance, post-implementation product issues using a Help Desk.
  2. Support Requests related to licensing or Cynaptx software can be initiated at https://support.cynaptx.com
  3. A technical service request is defined as assistance with one issue, problem, or question relating to the use or setup of Cynaptx product, regardless of the number of communications required.
  4. A product guide will be available for reference at https://docs.cynaptx.com  

Cynaptx also offers premium support as an add-on. The terms and condition for premium support is specific to the customer.